Refund and Returns Policy for Knife-HQ.com

At Knife-HQ.com, we are committed to ensuring your satisfaction with every purchase. Please read the following Refund and Returns Policy carefully:

1. Refund Policy:

  • We offer refunds for orders in the event that the product is not delivered within 60 days from the date of purchase.
  • To request a refund, please contact our customer support team at support@knife-hq.com with your order number and details.

2. Returns Policy:

  • We do not accept returns for products. All sales are final.
  • In the unlikely event that you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the item. We will provide instructions on how to proceed.

3. Non-Delivery:

  • If you do not receive your order within 40 days, please notify us immediately. We will investigate the matter and process a refund if the product is deemed undeliverable.

4. Conditions for Refund:

  • Refunds will only be issued if the product is not delivered within the specified time frame.
  • The request for a refund must be made within 60 days of the purchase date.
  • Refunds will be processed using the original payment method.

5. Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We may require photographic evidence to assess the issue.

6. Contact Information:

  • For all refund and returns inquiries, please contact our customer support team at support@knife-hq.com.

7. Changes to this Policy:

  • Knife-HQ.com reserves the right to modify or amend this policy at any time. Any changes will be effective immediately upon posting on the website.

By making a purchase on Knife-HQ.com, you agree to abide by the terms and conditions outlined in this Refund and Returns Policy.

Thank you for choosing Knife-HQ.com!