Refund and Returns Policy for Knife-HQ.com
At Knife-HQ.com, we are committed to ensuring your satisfaction with every purchase. Please read the following Refund and Returns Policy carefully:
1. Refund Policy:
- We offer refunds for orders in the event that the product is not delivered within 60 days from the date of purchase.
- To request a refund, please contact our customer support team at support@knife-hq.com with your order number and details.
2. Returns Policy:
- We do not accept returns for products. All sales are final.
- In the unlikely event that you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the item. We will provide instructions on how to proceed.
3. Non-Delivery:
- If you do not receive your order within 40 days, please notify us immediately. We will investigate the matter and process a refund if the product is deemed undeliverable.
4. Conditions for Refund:
- Refunds will only be issued if the product is not delivered within the specified time frame.
- The request for a refund must be made within 60 days of the purchase date.
- Refunds will be processed using the original payment method.
5. Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We may require photographic evidence to assess the issue.
6. Contact Information:
- For all refund and returns inquiries, please contact our customer support team at support@knife-hq.com.
7. Changes to this Policy:
- Knife-HQ.com reserves the right to modify or amend this policy at any time. Any changes will be effective immediately upon posting on the website.
By making a purchase on Knife-HQ.com, you agree to abide by the terms and conditions outlined in this Refund and Returns Policy.
Thank you for choosing Knife-HQ.com!
